Pet-Sitting Policies

Because pets are social beings, we take our time caring for them.

Reservation Policy:

You can reserve pet sit dates up to 2 years in advance.
New clients must book 3 or more days in advance of their first visit.
All new clients have a meet and greet scheduled with their pet sitter prior to service.
No added charges for first meeting.
Prices subject to change without notice.
Minnesota sales taxes not included in pricing listed on website.

Gratuities are greatly appreciated by your pet sitter

Cancellation Policy:

Regular Bookings

Full refund for cancellations 48 hours or more before the first scheduled visit.
50% refund of invoice total for cancellations 24-48 hours before the visit.
No refund for cancellations within 24 hours of visit.
Cancellations due to extreme weather events will be refunded

Holiday Bookings

Full refund for cancellations 14 days or more before the first scheduled visit.
50% refund of invoice total for cancellations made 7-13 days before the first scheduled visit.
No refund for cancellations made less than 7 days prior to the first scheduled visit.
Cancellations due to extreme weather events will be refunded.

Last Minute Booking Policy:

Requests made within 2 days of the start of service will incur a $10 last minute booking fee.
For small holidays (Memorial Day, Independence Day, and Labor Day), the last minute fee will apply for requests made within 4 days of the holiday.
For major holidays (Easter, Thanksgiving, Christmas Eve and Day, and New Year’s Eve and Day), the last minute fee will apply for requests made within 7 days of the holiday.

Key Policy:

Clients must provide two copies of their key to Whiskers to Tails to retain for continued services. One copy will be secured in a lockbox by the pet sitter; the other copy will be secured in the office lockbox for backups.
If the key cannot be copied (e.g. for apartments/condos), the client pays a $10 fee for each key exchange (pick up and/or return) required.
If the client utilizes a door code or garage code we do not require two copies of the key.

Holiday Policy:

Please make reservations early for weeks with holidays.
A $20 holiday surcharge per client is added to pet-sits on these holidays: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. 100% of the holiday surcharge goes directly to your pet sitter.

Additional Policies:

Visit frequency: We require all pets under our care to be visited once per day at a minimum.
Parking: The client pays all metered parking fees.
Any updates to policies will be posted on this page and in pet care quotes.

Pet Policies (Cats):

Minimum visits for cats are once per day. We are no longer able to accommodate every-other-day requests.

Medication administration includes oral medications (pill or liquid form), topical medications, and insulin injections pending pet sitter availability.

Pet Policies (Dogs):

In extreme weather, dog walks may be cut short or removed completely from the visit and indoor playtime will occur instead.

Extreme weather includes temperatures below 0 degrees or above 85 degrees, thunderstorms, hail, or blizzards.

For vacation dogs only: we require either an overnight combined with a midday visit or a minimum of three visits per day for the health of the dog.

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What our clients are saying?

BEST PET SITTING EXPERIENCE EVER! I love the interactive “timetopet” site – super easy to communicate preferences, changes, scheduling, payment, and messages between sitter and owner. Jessalyn, our pet sitter, is AMAZING! She came to our house before our scheduled pet sitting dates to meet Peanut and go through the house and daily routines. She made an immediate connection with Peanut, myself, and my husband. We all trusted her immediately. She sent photos of Peanut and communicated with us after every visit. This was EXACTLY the peace of mind I needed to fully relax during my time away. Thank you Jessalyn and Whiskers to Tails! HIGHLY RECOMMEND!

Tara A., in Minneapolis, MNSubmitted 8/22/2023

Melissa takes care of our cats, spoils them with pets, and keeps us informed. She’s great.

Nancy Y., in Brooklyn Center, MN6/15/2023

Decided to hire a professional from now on

Our cat got more time, attention, grooming and socialization than he gets when there are five people in the house! Dee was our pet sitter and she sent notes, pictures, and funny stories about the cat. He was very well cared for. We'd paid less for a high school student to take care of our cats the year before, but he accidentally let them out of the house and they roamed the neighborhood for a week while we tried to manage their rescue from out of the country. We realized you get what you pay for and decided to hire a professional from now on. We were totally pleased with Dee and Whiskers to Tails. Very easy online scheduling/rescheduling, too.

Elisabeth O., St. Paul, MNSubmitted October 2016

We are picky people

Whiskers To Tails has been the BEST dog sitter we have found for our two pugs. Look no further. We are picky people and have many details to follow with the care, and Whiskers To Tails has been the most trustworthy, professional, and attentive. I can trust them to take good care of the dogs, and the updates during the visits are excellent. We have been using them for several months now, almost 5 days a week. Our oldest pug of 12 years even has a newfound energy and drive for going outdoors and walking with Whiskers to Tails care. We are very grateful for the high level of service provided and the peace of mind knowing our dogs are in good hands! We highly recommend this company.

Greg C., Maple Grove, MNMarch 2017