Pet Sitting Policies - Whiskers to Tails Petsitting

Our Policies

You can reserve pet sit dates up to two years in advance.
New clients must book 3 or more days in advance of their first visit.
All new clients have a meet and greet scheduled with their pet sitter prior to service.
No added charges for first meeting.
Minnesota sales taxes not included in pricing listed on website.

Full refund for cancellations 48 hours or more before the first scheduled visit.
50% refund of invoice total for cancellations 24-48 hours before the visit.
No refund for cancellations within 24 hours of visit.
Cancellations due to extreme weather events will be refunded

A $20 holiday surcharge per client is added to pet-sits on these holidays: New Year’s Eve, New Year’s Day, Easter Sunday, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve, and Christmas Day. 100% of the holiday surcharge goes directly to your pet sitter.
Full refund for cancellations 14 days or more before the first scheduled visit.
50% refund of invoice total for cancellations made 7-13 days before the first scheduled visit.
No refund for cancellations made less than 7 days prior to the first scheduled visit.
Cancellations due to extreme weather events will be refunded.

Requests made within 2 days of the start of service will incur a $10 last minute booking fee.
For small holidays (Memorial Day, Independence Day, and Labor Day), the last minute fee will apply for requests made within 4 days of the holiday.
For major holidays (Easter, Thanksgiving, Christmas Eve and Day, and New Year’s Eve and Day), the last minute fee will apply for requests made within 7 days of the holiday.

Clients must provide two copies of their key to Whiskers to Tails to retain for continued services. One copy will be secured in a lockbox by the pet sitter; the other copy will be secured in the office lockbox for backups.
If the key cannot be copied (e.g. for apartments/condos), the client pays a $10 fee for each key exchange (pick up and/or return) required.
If the client utilizes a door code or garage code we do not require two copies of the key. However, we must have two different ways to access the space in case of a failure.

In extreme weather, dog walks may be cut short or removed completely from the visit and indoor playtime will occur instead. Extreme weather includes temperatures below 5 degrees or above 85 degrees, thunderstorms, hail, or blizzards.
For vacation dogs, we require either an overnight combined with a midday visit or a minimum of three visits per day for the health of the dog.